Can be purchased as an Add-on in the Security and Management plans.
The Remote Control feature allows IT administrators and analysts to access Windows devices remotely with administrator privileges, similar to tools like TeamViewer or AnyDesk. With it, you can perform support and advanced system configurations quickly, with or without the presence and consent of the local user.
Prerequisites
Windows 10 and Windows 11.
Agent Version 1.8.19+
Use Cases
Agile technical support for remote devices: Resolution of everyday problems (such as printer configuration, frozen software, or network failures) for employees who are away from the headquarters. IT uses standard access (with consent) to guide the user transparently and resolve the request.
Silent preventive maintenance (Unattended access): Execution of PowerShell scripts, registry fixes, and critical updates outside business hours. Since it does not require on-screen acceptance, IT operates without interrupting employee productivity.
Advanced troubleshooting and machine recovery: Operating system-level interventions (access to the Control Panel, advanced task manager, and logon screen) to recover devices experiencing critical failures.
Management of kiosks, POS systems, and self-service totems: Repair and reconfiguration of Windows devices operating autonomously in point-of-sale systems or advertising panels, where there is no user to interact with support.
Benefits and Business Impact
Drastic reduction in operational and logistical costs: Eliminates the need to send technicians in person to branches, stores, or employees' homes, reducing travel expenses and drastically accelerating the Mean Time to Resolve (MTTR) for tickets.
Savings on third-party licensing: By using Pulsus' native Remote Control, the company can cut costs on additional licenses for other remote access tools on the market (like TeamViewer and AnyDesk), centralizing management and support in a single platform.
Direct increase in employee productivity: Inoperative machines represent lost revenue. Immediate remote support puts the end user back in action quickly, minimizing the negative impact of downtime on operations.
How to Use the Feature
The feature is accessed directly through the management panel, allowing two connection modes depending on your current needs.
Step-by-step on how to configure and use the feature:
Access the Pulsus Web platform.
In the main menu, go to the Devices tab.
Find and select the Windows device you want to access.
On the Device Details page, locate and click the "Remote Access" icon.
Upon clicking the icon, select the connection model:
Standard access: Initiates access requiring the local user's consent (ideal for guided support with the employee in front of the machine).
Unattended access (Use without consent): Accesses the device directly, without any approval from the end user (perfect for overnight maintenance, autonomous equipment, or when the user is away from their desk).