Attention: Check our plans by clicking here!
This article aims to explain how to add the Pulsus Windows MDM agent to the AllowList of your antivirus software and Windows Defender. This action is necessary to prevent blocks and ensure our agent functions correctly on devices.
The steps may vary slightly depending on your antivirus version. If you encounter any difficulties, please consult your security software's specific documentation or contact our support.
Important: Even though the agent is signed by an official digital certificate—which guarantees its authenticity and integrity—we recommend manually adding it to your antivirus's "AllowList." This is because many antiviruses also evaluate program behavior, and the MDM agent, by handling actions such as system information collection and remote command execution, might be mistaken for malicious software. To prevent undue blocks and ensure the full functionality of Pulsus, this inclusion is a recommended practice.
1. Identifying Pulsus Agent Components
To ensure all aspects of the Pulsus agent function correctly, you'll need to add the following items to the AllowList:
The agent's main executable: typically located in folders like
C:\Program Files\Pulsus\and namedPulsusAgente.exe.The agent's installation folder:
C:\ProgramData\Pulsus.
2. Adding to AllowList in Major Antiviruses
Below, we provide step-by-step instructions for some of the most common antiviruses on the market. Find your antivirus in the list and follow the instructions:
2.1. Windows Defender (Windows Security)
Windows Defender, now known as Windows Security, is integrated into the operating system. To add the Pulsus agent to the AllowList:
Open Windows Security. You can find it by searching in the Start menu or by clicking the shield icon in the system tray.
Click on Virus & threat protection.
Under Virus & threat protection settings, click on Manage settings.
Scroll down and click Add or remove exclusions under the Exclusions option.
Click Add an exclusion and select Folder.
Navigate to the Pulsus agent's installation folder, as specified in the previous section, and click Select Folder.
Click Add an exclusion again and select File.
Navigate to the Pulsus agent's main executable and click Open.
To add scheduled tasks:
Search for Task Scheduler in the Start menu and open it.
In the left pane, navigate to the Task Scheduler Library.
Look for tasks that contain "Pulsus" in their name.
For each task found, right-click and select Properties.
On the General tab, note the task name.
Go back to Windows Security and follow the steps to add an exclusion, but this time, select Process.
Type the exact name of the scheduled task (e.g.,
Pulsus - Data Collection.exe- the exact name may vary) and click OK. Repeat this process for all Pulsus tasks.
2.2. Avast Antivirus
Open the Avast Antivirus interface.
Click Menu in the top-right corner and select Settings.
Click the General tab, then Exceptions.
Click Add Exception.
You can add the Pulsus agent's installation folder and the executable file. Type the full path or use the Browse button.
Click Add Exception.
2.3. AVG Antivirus
The steps for AVG Antivirus are very similar to Avast:
Open the AVG Antivirus interface.
Click Menu in the top-right corner and select Settings.
Click General, then Exceptions.
Click Add Exception.
You can add the Pulsus agent's installation folder or the executable file. Type the full path or use the Browse button.
Click Add Exception.
2.4. McAfee Total Protection
Open the McAfee Total Protection interface.
Click Settings (gear icon in the top-right corner).
Click Real-Time Scanning.
Click Excluded Files and Folders.
Click Add.
Navigate to the Pulsus agent's installation folder and click OK. You can also add the agent's executable file individually.
Click Apply.
2.5. Norton Antivirus
Open the Norton Antivirus interface.
Click Settings.
Click Antivirus.
On the Scans and Risks tab, scroll down to Scan Exclusions.
Click Configure [+ Add files] or Configure [+ Add folders].
Navigate to the Pulsus agent's executable file and click Open. To add the folder, navigate to it and click OK.
Click Apply, then Close.
2.6. Kaspersky Antivirus
Open the Kaspersky Antivirus interface.
Click the gear icon (Settings) in the bottom-left corner.
Click Threats and Exclusions.
Click Manage exclusions.
Click Add.
Click File or folder.
Navigate to the Pulsus agent's executable file or installation folder and click Select.
Click Add.
Click Save.
3. Verifying Exclusions
After adding the Pulsus agent and its tasks to the AllowList, it's important to verify that the exclusions have been applied correctly. Consult the exclusions or permissions section of your antivirus to confirm that Pulsus files, folders, and processes are listed.