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Supervised Mode allows full access to the device management features provided by Apple.
Note: Features are granted according to iOS version compatibility.
Requirements to Activate Supervised Mode:
1- To begin the activation, you need Apple Configurator 2 installed on a Mac. Download Apple Configurator 2 from the Mac App Store at:
2- Disable Find My iPhone/iPad: On the device, you will need to disable the "Find My iPhone" (or iPad) feature. It can be re-enabled after the supervised mode activation process is complete. On an iOS device: go to Settings > [your name] > iCloud (or Settings > iCloud) and turn off Find My iPhone/iPad.
Setting up Supervised Mode in Apple Configurator 2:
1- Connect the iOS device to the Mac using a standard USB cable.
2- After connecting, a message will appear asking if you trust the computer. You must choose the "Trust" option, and then the device will appear on the Apple Configurator 2 screen.
3- Right-click on the device displayed on the screen and then on "Prepare" so that Apple Configurator 2 will prepare the device for Supervised Mode.
4- Select the "Manual Configuration" method, check the "Supervise devices" option, and check the “Allow devices to pair with other computers” option if you want to allow the devices to be paired with other computers. Then click "Next".
5- Select the “Do not enroll in MDM” option.
6- Select the “New Organization” option and click “Next”.
7- Enter your Apple ID and password.
8- Enter the company (organization) details; the company name will be displayed on the device. After filling in the necessary information, click "Next".
9- If this is the first time this process is being performed on the device, select the "Generate a new Supervision Identity" option and click "Next" so that App Configurator 2 will generate the new supervision identity.
10- On the next screen, choose the steps that will appear during the initial setup assistant on the supervised device and click “Prepare”. Immediately after, the device's content will be erased.
11- Immediately after, Apple Configurator 2 will ask for the "User Name" and "Password" for confirmation.
After filling in the fields, click "Update Settings".
12- Next, the screen for preparing the device will be displayed. Wait for the process to finish.
Attention: Each supervision identity has its own security certificate, therefore other Macs will not be able to manage the device unless the supervision identity is exported to them.
Export Supervision Identity: Click on the Apple Configurator 2 menu and then on Preferences:
On the next screen, click "Organizations", select the organization, and click the gear icon.
Select the "Export Supervision Identity" option and save the generated document.
On another Mac with Apple Configurator 2 installed, follow the same path, but select the "Import Supervision Identity" option.
After this process, the device will have Supervised Mode activated, but it will still be necessary to link it to Pulsus. To perform this link, we have two options: